Purpose: This paper aims to synthesize the key findings of prior research on the topic of human-wildlife interactions (HWI) in natural places for tourism. Design/methodology/approach: The methodology of systematic review was used to search for, appraise and analyze the relevant research...

Purpose: Off-premise restaurant service has a new addition – food delivery robots. This new technology and off-premise service, in general, has received little research attention, despite continued year-over-year sales growth for both carry-out and delivery. Therefore, this study aims to...

Purpose: Taking a mixed-method approach, this research developed and validated a novel, value-centric experience framework delineating robotic involvement in the service encounter and its subsequent impact on customers' experiences. Design/methodology/approach: Focused on robotic restaurant...