How does social distance impact customers' complaint intentions? : a cross-cultural examination
Alei Fan; Anna S. Mattila; Xinyuan Zhao
| Year of publication: |
2015
|
|---|---|
| Authors: | Fan, Alei ; Mattila, Anna S. ; Zhao, Xinyuan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 47.2015, p. 25-34
|
| Subject: | Cross-cultural study | Consumer complaint behavior | Concern for face | Other customers | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Kulturelle Identität | Cultural identity |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011312551