Purpose: This study investigates information quality, information security technology and information sharing with moderation by information security culture and information leakage and how they all play out to influence supply chain performance for contract suppliers (Contract), noncontract...

Purpose The purpose of this paper is to go beyond satisfaction as an indicator of customer loyalty and propose a holistic model of service switching in a mobile internet setting. The model, which reflects both barriers and inducements of switching, is developed based on the “mooring” and...