When deciding whether to utilize an online intermediary in addition to their own distribution channels, quality differentiated service providers face the trade-off between the benefit of extended reach and the threat of increased competition. Using an analytical framework, we analyze when and...

On line services offer customers a splendid display of benefit such as enhanced control, ease of use and reduction transaction charges. In the last few years we have witnessed a substantial growth of Internet — based services, both from pure Internet businesses and from traditional companies...