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Family ostracism and proactive customer service performance : an explanation from conservation of resources theory
Ye, Yijiao; Zhu, Hong; Chen, Yuanyi; Kwan, Ho Kwong; … - In: Asia Pacific journal of management 38 (2021) 2, pp. 645-667
Persistent link: https://www.econbiz.de/10012542628
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Rebellion under exploitation : how and when exploitative leadership evokes employees' workplace deviance
Lyu, Yijing; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong; … - In: Journal of business ethics : JBE 185 (2023) 3, pp. 483-498
Drawing on the perspective of causal reasoning and the social cognitive theory of moral thought and action, this study explores the mechanisms underlying the association between exposure to exploitative leadership and employee workplace deviance. The results of a time-lagged survey conducted in...
Persistent link: https://www.econbiz.de/10014321197
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Linking organizational exploitation to extra-role behaviors : a conservation of resources perspective
Cheng, Xuan-Mei; Lyu, Yijing; Ye, Yijiao - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 1109-1124
Persistent link: https://www.econbiz.de/10013546115
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Why and when job insecurity hinders employees' taking charge behavior : the role of flexibility and work-based self-esteem
Lyu, Yijing; Wu, Chia-Huei; Kwan, Ho Kwong; Lee, Cynthia; … - In: Economic and industrial democracy 44 (2023) 3, pp. 853-874
Persistent link: https://www.econbiz.de/10014368804
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The impact of exploitative leadership on frontline hospitality employees' service performance : a social exchange perspective
Wu, Long-Zeng; Sun, Zhuanzhuan; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 96 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012585698
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The impact of exploitative leadership on hospitality employees' proactive customer service performance : a self-determination perspective
Sun, Zhuanzhuan; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 46-63
Persistent link: https://www.econbiz.de/10013546015
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Why do they slack off in teamwork? : understanding frontline hospitality employees' social loafing when faced with exploitative leadership
Ye, Yijiao; Chen, Mengyuan; Wu, Long-Zeng; Kwan, Ho Kwong - In: International journal of hospitality management 109 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014282505
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Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance
Liu, Xinyu; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 118 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015069325
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The impact of customer incivility on employees’ family undermining : a conservation of resources perspective
Zhu, Hong; Lyu, Yijing; Ye, Yijiao - In: Asia Pacific journal of management 38 (2021) 3, pp. 1061-1083
Persistent link: https://www.econbiz.de/10012614511
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Away from the nightmare : sexual harassment, leave intention, and job search behavior
Chen, Kan-Xiang; Lyu, Yijing; Ye, Yijiao; Liu, Xinyu - In: The Cornell hospitality quarterly 65 (2024) 3, pp. 281-293
Persistent link: https://www.econbiz.de/10014634746