The impact of customer incivility on employees’ family undermining : a conservation of resources perspective
Year of publication: |
2021
|
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Authors: | Zhu, Hong ; Lyu, Yijing ; Ye, Yijiao |
Published in: |
Asia Pacific journal of management. - [Erscheinungsort nicht ermittelbar] : Proquest, ISSN 1572-9958, ZDB-ID 2037837-3. - Vol. 38.2021, 3, p. 1061-1083
|
Subject: | Customer incivility | Work-to-family conflict | Hostile attribution bias | Family undermining | Arbeitsverhalten | Work behaviour | Familie-Beruf | Work-life balance | Stress | Work stress | Familie | Family | Familienunternehmen | Family business |
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