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Enhancing client loyalty of advertising agencies : the influence of creativity and inter-firm relationships
Levin, Elizabeth; Lobo, Antonio; Thaichon, Park - In: Journal of Contemporary Issues in Business and Government 22 (2016) 1, pp. 6-22
Persistent link: https://www.econbiz.de/10011941889
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Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view
Hung, Shiu-Wan; Cheng, Min-Jhih; Chiu, Pei-Chun - In: Service business 13 (2019) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10011965788
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Does the nature of the relationship really matter? : an analysis of the roles of loyalty and involvement in service recovery processes
Cambra-Fierro, Jesus; Melero-Polo, Iguácel; Sese, Javier - In: Service business 9 (2015) 2, pp. 297-320
Persistent link: https://www.econbiz.de/10011384271
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The journey of service quality to loyalty : a gender-based multigroup analysis in car-hailing service
Aslam, Wajeeha; Arif, Imtiaz; Farhat, Kashif - In: International journal of business environment : IJBE 15 (2024) 1, pp. 1-24
Persistent link: https://www.econbiz.de/10015060978
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Approach to the sense of belonging : construct for the marketing of entrepreneurships in higher education
Matarranz, Jose Luis; García-Madariaga, Jesús; … - In: International entrepreneurship and management journal 20 (2024) 3, pp. 2187-2207
Persistent link: https://www.econbiz.de/10015080633
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Commitment, trust, relative dependence, and customer loyalty in the B2B setting : the role of customer satisfaction
Arthur, Emmanuel; Agbemabiese, George Cudjoe; Amoako, … - In: The journal of business & industrial marketing 39 (2024) 5, pp. 933-948
Persistent link: https://www.econbiz.de/10015080874