Purpose – The paper's aim is to describe the problems encountered when a performance management system such as the balanced scorecard (BSC) is implemented in the culture of a developing country. Design/methodology/approach – The article is based on a case study of a government agency in...

Purpose – The purpose of this paper is to investigate the relationships between employee competencies, information technology (IT) applications, operations strategy, and business performance. Design/methodology/approach – Drawing upon the resource‐based theory, this study employs a path...

Purpose – This paper aims to examine the impact of demographic, technology, individual and organizational factors on perceived productivity of Egyptian teleworkers. Design/methodology/approach – Data from 199 usable questionnaires are collected and analyzed by means of factor analysis and...

Addresses variables in the implementation of software applications for aspects of customer relationship management (CRM) systems in medium‐sized organisations. The objective is to identify those variables that present the greatest risks to effective and successful implementation in the light...

Customer knowledge is an important asset for all businesses. The rhetoric of e‐business emphasises the opportunities for knowing customers in the digital economy. This article sets the context with a brief summary of the key characteristics of the knowledge management paradigm. This is used as...

Purpose – This paper aims to adapt Simons’ (1995b) theory of the role of information technology (IT) in shaping and facilitating the levers of control (i.e. the Levers of Control Applied to Information Technology – LOCaIT) as a framework for investigating how eBay’s business strategy was...

Purpose – The purpose of this paper is to focus on the diffusion of information and communication technology (ICT) among small indigenous agribusinesses operating in southeast Nigeria. The study emphasises the role played by social networks in the process of innovation and technology...

With close to 22 percent of aggregate industry sales tied up in inventories in the entire supply chain network, what is it that ails Indian industry? Is it the way Indian supply chains are configured – their orientation to processes to streamline business activities; their fusion of...

Purpose – This paper seeks to report the results of an empirical study examining the value creation process of e‐business (EB) applications from a supply chain perspective. Design/methodology/approach – A questionnaire was sent to procurement managers located in the German automotive...

Unilever‐Sagit is the main Italian competitor in the Italian frozen food market. The company has very recently innovated its distribution channel by creating a private Electronic Data Interchange (EDI) network. Examines the effects generated by the implementation of EDI technology on supply...