Although digital interfaces are increasingly pervading public administration, little is known about how replacing face-to-face interaction with digital interfaces affects citizens' satisfaction with public service encounters. This study presents evidence from a vignette experiment conducted on a...

This study explores the determinants of public employees’ job satisfaction. We are focusing on three concepts – reciprocal motives, personality traits and wage differences – to explain job satisfaction and production sector affiliation. Estimation results obtained from multivariate...

This article examines the relationship between public administration regulation and market economy models in 20 OECD countries. Building on Pollitt and Bouckaert's (2004) administrative dimension, we employ explorative statistical analysis to identify three distinct public administration...

This study explores the determinants of public employees' job satisfaction. We are focusing on three concepts - reciprocal motives, personality traits and wage differences - to explain job satisfaction and production sector affiliation. Estimation results obtained from multivariate analyses on...