Demirli, Kudret; Al Kaf, Abdulqader; Simsekler, Mecit … - In: International Journal of Lean Six Sigma 12 (2021) 6, pp. 1260-1288
Purpose: Increased demand and the pressure to reduce health-care costs have led to longer waiting time for patients to make appointments and during the day of hospital visits. The purpose of this study is to identify opportunities to reduce waiting time using lean techniques and discrete-event...