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Rationalisierung von Dienstleistungsarbeit : Strategien, Methoden und innerbetriebliche Konsequenzen
Müller, Ria - In: Prozessmanagement - praktische Anwendung und …, (pp. 361-427). 2008
Persistent link: https://www.econbiz.de/10003769787
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Multi-item models for evaluating managerial and organizational resources in service firms
Cruz-Ros, Sonia - In: Service business : an international journal 3 (2009) 3, pp. 229-257
Persistent link: https://www.econbiz.de/10003869757
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Key performance indicators for IS/IT indirect human costs in the service sector
Mohamed, Souad; Guah, Matthew - In: International journal of value chain management : IJVCM 4 (2010) 1/2, pp. 31-48
Persistent link: https://www.econbiz.de/10003968309
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A multicriteria tool for evaluating performance of service suppliers : the case of Met-Mex Peñoles supply chain
Martínez-Hernández, Albalicia; Sifuentes, Mario Cantú; … - In: Service science and logistics informatics : innovative …, (pp. 173-194). 2010
Persistent link: https://www.econbiz.de/10003973005
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Performance management in service operational settings : a selective literature examination
Yasin, Mahmoud M.; Gomes, Carlos F. - In: Benchmarking : an international journal ; BIJ 17 (2010) 2, pp. 214-231
Persistent link: https://www.econbiz.de/10008648022
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An investigation on PMS attributes in service organisations in Malaysia
Amir, Amizawati Mohd; Nik Nazli Nik Ahmad; Mohamad, … - In: The international journal of productivity and … 59 (2010) 8, pp. 734-756
Persistent link: https://www.econbiz.de/10008778209
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Multidimensional performance of listed companies at the Philippine stock exchange
Bogacia, Florence P.; Cabanda, Emilyn - In: Applications in multicriteria decision making, data …, (pp. 275-292). 2010
Persistent link: https://www.econbiz.de/10008808352
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Evaluation von Dienstleistungsinnovationen : Möglichkeiten und Grenzen aus Sicht des Controllings
Littkemann, Jörn; Holtrup, Michael - In: Innovationsmanagement in der Serviceindustrie : …, (pp. 199-222). 2007
Persistent link: https://www.econbiz.de/10003605787
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Market orientation and performance in the service industry : a data envelopment analysis
Haugland, Sven A.; Myrtveit, Ingunn; Nygaard, Arne - In: Journal of business research : JBR 60 (2007) 11, pp. 1191-1197
Persistent link: https://www.econbiz.de/10003560928
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Delineating the effect of market orientation on services performance: a component-wise approach
Tsiotsou, Rodoula H. - In: The service industries journal 30 (2010) 3/4, pp. 375-403
Persistent link: https://www.econbiz.de/10003980716