This study is a combination between quality management and crisis management within a vital sector, i.e., the health sector, which requires continuous improvement and sustainability of its services that guarantee quality standards. This study aims to investigate the impact of the Covid-19...

Part I - Policies, Governance and Strategies -- Chapter 1. COMMUNICATION STRATEGY IN HEALTHCARE ORGANIZATIONS DURING COVID-19 CRISIS: INSIGHTS FROM THE ITALIAN CONTEXT -- Chapter 2. Rethinking healthcare organizations in the era of Covid-19: Lessons from the pandemic -- Chapter 3. ITALIAN HEALTH...