This paper develops two distinct models for studying inventory systems with continuous production and perishable items. The perishable items have a deterministic usable life after which they must be outdated. For each of the models, analytical expressions derived from queueing theory, are found...

Call centers usually handle several types of calls, but it is usually not possible or cost effective to have every agent be able to handle every type of call. Thus, the agents tend to have different skills, in different combinations. In such an environment, it is challenging to route calls...

In a recent paper we introduced the queue-and-idleness ratio (QIR) family of routing rules for many-server service systems with multiple customer classes and server pools. A newly available server serves the customer from the head of the queue of the class (from among those the server is...

We consider a manufacturing facility that produces a single item that is demanded by several different classes of customers. The inventory-related cost performance of such a system can be improved by effective allocation of production and inventories. We obtain the optimal parameters for three...

This paper develops and analyzes a queueing model to examine the role of patient choice on the high rate of organ refusals in the kidney transplant waiting system. The model is an M/M/1 queue with homogeneous patients and exponential reneging. Patients join the waiting system and organ...

We study the classical problem of capacity and flexible technology selection with a newsvendor network model of resource portfolio investment. The resources differ by their level of flexibility, where "level-k flexibility" refers to the ability to process k different product types. We present an...

Aubiquitous feature of even the fastest self-service technology transactions is the wait. Conventional wisdom and operations theory suggest that the longer people wait, the less satisfied they become; we demonstrate that because of what we term the labor illusion, when websites engage in...

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This paper examines the redistributional function of queues. A system in which subsidies and queues are used to allocate goods may appear attractive to policy makers who are concerned about equity since the resource used in queuing (time) is generally allocated more equally than, say, human or...

This is a preliminary draft of an Invited Symposium paper for the World Congress of the Econometric Society to be held in Seattle in August 2000. We discuss the strong connections between auction theory and standard economic theory, and argue that auction-theoretic tools and intuitions can...