In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014-2016 panel-data of ICT service delivery for all Dutch municipalities, we show that there is...

Contrary to popular belief which sees the governments as reactive and resistant to change, the increasing emergence of innovative ideas particularly in the field of local services yielded a wide range of interactions. This was due to address new policy challenges, improve productivity, better...

This paper reports developments of a longitudinal exploratory study on the Turkish local e-governments between September 2005 and December 2006. 3,228 Turkish local governments constitute the sampling framework of this study. The aim is to give a recent portrait and progress of the Turkish local...