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The effects of multi-disciplinary integrated care on healthcare utilization : evidence from a natural experiment in the UK
Goldzahl, Léontine; Stokes, Jonathan; Sutton, Matt - In: Health economics 31 (2022) 10, pp. 2142-2169
Persistent link: https://www.econbiz.de/10013461796
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Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.; Matta, Sasmira; Shaller, Dale; … - In: Health care management review : HCM review 49 (2024) 1, pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
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Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.; Latham, John R. - In: Quality management journal : QMJ 22 (2015) 3, pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
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Customer experience in healthcare : literature review
Kurtuluş, Sümeyye Arslan; Cengiz, Emrah - In: Istanbul business research 51 (2022) 1, pp. 291-312
This paper provides a perspective on customer experience in healthcare services. The aim of this paper is to make a literature research about customer experience in the healthcare sector. In this context, it is examined how customer experience in healthcare is measured, what dimensions it...
Persistent link: https://www.econbiz.de/10013253168
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The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
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The impact of accountable care organization participation on hospital patient experience
Diana, Mark L.; Zhang, Yongkang; Yeager, Valerie A.; … - In: Health care management review : HCM review 44 (2019) 2, pp. 148-158
Persistent link: https://www.econbiz.de/10012004002
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Transforming community well-being through patients' lived experiences
Gallan, Andrew S.; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 100 (2019), pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
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The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
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The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.; McKahan, Molly; Tomaszewski, Lesley; … - In: Health marketing quarterly 35 (2018) 4, pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
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Measuring patient experience in healthcare
Godovykh, Maksim; Pizam, Abraham - In: International journal of hospitality management 112 (2023), pp. 1-4
Persistent link: https://www.econbiz.de/10014334448