Purpose – The purpose of this paper is to investigate the influence of competitive strategies and organizational structure on hotel performance and to explore whether organizational structure has a moderating effect on the relationship between competitive strategies and hotel performance....

In today′s complex and competitive environment, strategic management becomes the primary means of adapting organisations to their changing environment. For firms in the maturing hospitality industry to survive and grow, they will have to depend on their ability to align themselves...

Increasing complexity and scale in hospitality company operations combined with intensifying competition in a maturing market is creating an unstable and rapidly changing strategic and operational environment for the hospitality industry. Such instability often leads to the generation of...

Recent research has queried the capability of hotel consortia organizations to compete in the hotel sector. Discusses the results of this investigation. A working definition was developed and employed to classify a fieldwork sample of 29 organizations. The concepts of generic strategy and...

Examines, through in‐depth case studies, the process of strategic decision making arising from the management of compulsory competitive tendering (CCT) for catering and cleaning services following the 1988 Local Government Act. Examines in particular the contrasting approaches to the...

Tour operators have played an important role in the marketing and distribution of tourism products to customers. As one of the major tourist‐generating countries, the significance of the tour operator industry has been felt strongly in Germany. When one considers that about 30 to 40 per cent...

An overview of the trends occurring within the hospitality industry environment and their impact on organisational strategy, structure and performance is presented.

This article identifies the need for a new “customer‐oriented” approach to the management of the public sector leisure industry. It documents how one authority, Stratford‐on‐Avon District Council, has gone about changing its structure, management style, operations and facilities to...

The advent of large international hospitality organisations and the pressures for leaner organisational structures brings into question traditional forms of developing management potential. Using current trends in Europe as a background, the internal and external influences on organisation...

Purpose The aim of this study is to examine the relationship between practices of quality management (QM) and the characteristics of organizational design, and QM and competitive advantage. Design/methodology/approach The study uses a partial least squares approach to test these relationships in...