We have developed a measure of the value of the customer’s waiting time that is applicable to all queuing systems. Since the birth of the modern queuing theory over one hundred years ago, this measure is the first addition to the list of the measures of performance of general queues that...

We develop an easy-to-implement programmed method for generating new product ideas from existing products. In this method, whose core is a compatibility matrix, each pair of components or each pair of attributes used in a new design is already part of one or more existing products produced by...

Proprietary software firms have recently begun to emulate the open source software community in opening up some of their software. We analyze this phenomenon in the context of resource allocation between fixing defects and the development of the next version of the software — an important...

Using an auction informed by analytics, the US Federal Communications Commission reallocated underutilized portions of the television spectrum. The revenue from this auction exceeded its cost by $7.3 billion, which went toward US deficit reduction. The author summarizes the Kiddoo et al. report...

Recommendation systems are critical tools for online retailers in their pursuit of enhanced operational performance and improved shopper experience. As such, firms invest heavily to improve their algorithms. Notwithstanding these efforts, there is usually a serious omission of demand-timing...

The accumulated evidence indicates that pure revenue models, such as free-access models and pure subscription fee based models, are not sufficient to support the survival of online information sellers. Hence, hybrid models based on a combination of subscription fees and advertising revenues are...

Recently, the disruptive impact of blockchain technology on the digital advertising industry has caught widespread attention. However, advertisers are uncertain of whether to adopt the blockchain, and it is unclear how publishers would allocate their spots facing this new technology. Although...