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“If only…” : customer counterf...
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ECONIS (ZBW)
70
Other ZBW resources
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OLC EcoSci
9
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Consumer cynicism in service failures
Tran, Hai-Anh
;
Strizhakova, Yuliya
;
Usrey, Bryan
; …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 346-359
Persistent link: https://www.econbiz.de/10012796107
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2
Using affective content to promote high-involvement services on social media
Tran, Hai-Anh
;
Farrell, Andrew
;
Evanschitzky, Heiner
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014555850
Saved in:
3
Robot cleaners in tourism venues : the importance of robot-environment fit on consumer evaluation of venue cleanliness
Hoang, Chi
;
Tran, Hai-Anh
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013366138
Saved in:
4
Social sharing of consumption emotion in electronic word of mouth (eWOM) : a cross-media perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Osburg, Victoria-Sophie
- In:
Journal of business research : JBR
132
(
2021
),
pp. 208-220
Persistent link: https://www.econbiz.de/10012581597
Saved in:
5
A multi-analytical approach to studying customers motivations to use innovative totally autonomous vehicles
McLeay, Fraser
;
Olya, Hossein
;
Liu, Hongfei
; …
- In:
Technological forecasting & social change : an …
174
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013253271
Saved in:
6
Strategic use of social media within business-to-business (B2B) marketing : a systematic literature review
Cartwright, Severina
;
Liu, Hongfei
;
Raddats, Chris
- In:
Industrial marketing management : the international …
97
(
2021
),
pp. 35-58
Persistent link: https://www.econbiz.de/10013206306
Saved in:
7
COVID-19 information overload and generation Z's social media discontinuance intention during the pandemic lockdown
Liu, Hongfei
;
Liu, Wentong
;
Yoganathan, Vignesh
; …
- In:
Technological forecasting & social change : an …
166
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012695051
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8
Superfoods, super healthy : myth or reality? : examining consumers' repurchase and WOM intention regarding superfoods : a theory of consumption values perspective
Liu, Hongfei
;
Meng-Lewis, Yue
;
Ibrahim, Fahad
;
Zhu, Xia
- In:
Journal of business research : JBR
137
(
2021
),
pp. 69-88
Persistent link: https://www.econbiz.de/10012665694
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9
The more the better vs. less is more : strategic alliances, bricolage and social performance in social enterprises
Liu, Wentong
;
Kwong, Caleb
;
Kim, Young Ah
;
Liu, Hongfei
- In:
Journal of business research : JBR
137
(
2021
),
pp. 128-142
Persistent link: https://www.econbiz.de/10012665697
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10
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
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