Arasli, Huseyin; Altinay, Levent; Arici, Hasan Evrim - In: International Journal of Contemporary Hospitality Management 32 (2020) 6, pp. 2195-2215
Purpose: The purpose of this paper is to examine the model of seasonal employee leadership (SEL) in a service management process and to create a multi-dimensional scale to gauge this construct. This is because very recent qualitative research by Arasli and Arici (2019), which is the first stage...