Purpose The poor leadership style is a key obstacle to the effective implementation of Industry 4.0 technologies. To successfully apply the Industry 4.0 technologies, which can enhance the sustainability of firms, senior management needs to be inspiring and transformational. On the other hand,...

The concept of supply chain is about managing coordinated information and material flows, plant operations, and logistics. It provides flexibility and agility in responding to consumer demand shifts without cost overlays in resource utilization. The fundamental premise of this philosophy is;...

Supply‐chain management, at least in the largest multi‐national corporations, is a global endeavor. It is undergoing a transformation caused by the worldwide spread of digital communications, and e‐commerce in particular. Hence, it is necessary to understand the development of e‐commerce...

Describes research to identify and pilot an improved planning and fulfilment process at Noramco, a manufacturing division of General Pump. The focus was to develop a synchronized system from source to consumption with continuous flow of information and materials for one of Noramco’s main...

Purpose – The purpose of this research synthesis is to gather and integrate findings on Collaborative Planning Forecast and Replenishment (CPFR) as a business process and as a management practice; and to assemble quantitative evidence of its impact on supply chain (SC) performance....

Purpose The purpose of this paper is to introduce a more practical approach for supply chain performance measurement (SCPM) and to approve the promising role of internet of things (IoT) technologies in SCPM systems. Design/methodology/approach This is a conceptual paper that includes literature...

Purpose Information sharing is one of essential collaboration methods for building effective system-level disruption responses and communication for supply chain resilience. However, supply chain members are often reluctant to share the members' business information for fear of losing...

Purpose – The purpose of this paper is to explore the quality factors influencing customer satisfaction in the electronic commerce (e-commerce) context using a triadic view of customer-e-retailer-third-party logistics provider, and to investigate the impacts of service quality on customer...

Purpose Fresh product loss rates in supply chain operations are particularly high due to the nature of perishable products. The purpose of this paper is to maximize profit through the contract between retailer and supplier. The optimized prices for the retailer and the supplier, taking the...

Purpose – The purpose of this paper is to introduce an effective methodology of obtaining Perot-optimal solutions when combining system dynamics (SD) and multi-objective optimization (MOO) for supply chain problems. Design/methodology/approach – This paper proposes a new approach that...