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Change is hard: overcoming barriers to service innovation

Parris, Denise Linda; Bouchet, Adrien; Welty Peachey, Jon; … - In: Journal of Services Marketing 30 (2016) 6, pp. 615-629

in a bureaucratic setting, and the sequence of events needed for successful implementation, with emphasis on overcoming … describes the likelihood of a service technology’s successful implementation based upon the interaction of the strength of key … innovation outcomes as either success or failure to acknowledge the likelihood of a partial implementation where marginal success …

Persistent link: https://www.econbiz.de/10014906128

Managing the downside effect of a productivity orientation

Ye, Jun; King, Jesse - In: Journal of Services Marketing 30 (2016) 2, pp. 238-254

Purpose Although many service organizations have adopted a productivity orientation to respond to increasing market challenges, the unanticipated downside effect of such an orientation is not well understood. For managers, it is interesting to know if this strategic initiative is working and how...

Persistent link: https://www.econbiz.de/10014906435

Knowledge management practices and organizational adaptation

Niu, Kuei‐Hsien - In: Journal of Strategy and Management 3 (2010) 4, pp. 325-343

Purpose – The primary purpose of this study is to examine the relationship between knowledge management processes and a firm's ability to adapt to the external environment. Design/methodology/approach – The field survey research method was used and data were collected from 170 high...

Persistent link: https://www.econbiz.de/10014906643

Stamping La Poste: an illustration of the influence of societal effects on strategic change

Riot, Elen; de la Burgade, Emmanuel - In: Journal of Strategy and Management 5 (2012) 2, pp. 175-210

Purpose – The aim of this paper is to explain how the globalisation of services can be limited or enhanced by societal effects. Design/methodology/approach – This analysis is based on a single case study. The authors use a qualitative and longitudinal approach, with in‐depth interviews and...

Persistent link: https://www.econbiz.de/10014906680

Understanding the influence of organizational culture and group dynamics on organizational change and learning

Lucas, Colleen; Kline, Theresa - In: The Learning Organization 15 (2008) 3, pp. 277-287

Purpose – The purpose of this study is to investigate the relationship between organizational culture, group dynamics, and organizational learning in the context of organizational change. Design/methodology/approach – A case study was used to examine cultural and group level factors that...

Persistent link: https://www.econbiz.de/10015030290

Rational choice or leap of faith? The creation and defence of a management orthodoxy

Oliver, Nick - In: The Learning Organization 15 (2008) 5, pp. 373-387

Purpose – In the 1980s and 1990s enthusiasm for Japanese or “lean” manufacturing methods swept through Western industry. At the time, commentators argued that these methods represented a new paradigm of manufacturing, a radical break with traditional methods. The purpose of this paper is...

Persistent link: https://www.econbiz.de/10015030296

Solidarity networks: what are they? And why should we care?

Smith, Janel - In: The Learning Organization 16 (2009) 6, pp. 460-468

Purpose – The purpose of this paper is to investigate the theoretical foundations of the solidarity network concept and its perceived utility as an enabling force for social organizations to influence change. The theoretical framework presented is intended to stimulate dialogue, interest and...

Persistent link: https://www.econbiz.de/10015030338

The zone of inertia: absorptive capacity and organizational change

Godkin, Lynn - In: The Learning Organization 17 (2010) 3, pp. 196-207

Purpose – The purpose of this paper is to describe how interruptions in organizational learning effect institutional absorptive capacity and contribute to organizational inertia. Design/methodology/approach – An exploratory model is presented as a heuristic to describe how interruptions in...

Persistent link: https://www.econbiz.de/10015030353

Exploring our ecological selves within learning organizations

Rogers, Katrina S. - In: The Learning Organization 19 (2012) 1, pp. 28-37

Purpose – The paper's aim is to explore the connection between individual worldviews, called ecological selves, and organizational change, which allows people to create the conditions to confront the global environmental challenges they face as a species. Design/methodology/approach – The...

Persistent link: https://www.econbiz.de/10015030410

From learning organization to learning community

Kearney, Judith; Zuber‐Skerritt, Ortrun - In: The Learning Organization 19 (2012) 5, pp. 400-413

Purpose – This paper aims to: extend the concept of “The learning organization” to “The learning community”, especially disadvantaged communities; demonstrate how leaders in a migrant community can achieve positive change at the personal, professional, team and community learning...

Persistent link: https://www.econbiz.de/10015030436