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Uncovering the service profit chain in the casino industry

Prentice, Catherine; Wong, IpKin Anthony; Lam, Desmond - In: International journal of contemporary hospitality management 29 (2017) 11, pp. 2826-2846

Persistent link: https://www.econbiz.de/10011799915

Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters

Griessmair, Michele; Han, Spring H.; Masuda, Hisashi - In: The Cornell hospitality quarterly 63 (2022) 2, pp. 267-288

Persistent link: https://www.econbiz.de/10013256798

Frontline robots in tourism and hospitality : service enhancement or cost reduction?

Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 477-492

Persistent link: https://www.econbiz.de/10012666399

Unpacking AI for hospitality and tourism services : exploring the role of perceived enjoyment on future use intentions

Huang, Arthur; Ozturk, Ahmet Bulent; Zhang, Tingting; … - In: International journal of hospitality management 119 (2024), pp. 1-9

Persistent link: https://www.econbiz.de/10015069736

Exploring luxury hospitality customer experience of Maldives tourists amidst COVID-19 pandemic

Kaushal, Vaishali; Yadav, Rajan - 2024

Persistent link: https://www.econbiz.de/10015077307

Chapter 4 Customer Attitudes Toward Robots in Travel, Tourism, and Hospitality: A Conceptual Framework

Kazandzhieva, Velina; Filipova, Hristina - 2019

Purpose: The goal of the chapter is to define customer attitudes towards robots in travel, tourism and hospitality (TTH) and to analyse their most significant characteristics. Design/methodology/approach : The book chapter develops a conceptual framework of attitudes towards robots in travel,...

Persistent link: https://www.econbiz.de/10015092609

Muslim tourists' intention to book on Airbnb : the moderating role of gender

Tosin Tiamiyu; Farzana Quoquab; Jihad Mohammad - In: Journal of Islamic marketing 13 (2022) 3, pp. 608-627

Persistent link: https://www.econbiz.de/10012880206

The girlfriend getaway market : segmenting accommodation and service preferences

Khoo-Lattimore, Catheryn; Prayag, Girish - In: International journal of hospitality management 45 (2015), pp. 99-108

Persistent link: https://www.econbiz.de/10010503884

Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?

Tsaur, Sheng-Hshiung; Luoh, Hsiang-Fei; Syue, Shao-Syun - In: International journal of hospitality management 51 (2015), pp. 115-126

Persistent link: https://www.econbiz.de/10011413953

Deep learning mechanism and big data in hospitality and tourism : developing personalized restaurant recommendation model to customer decision-making

Yang, Sigeon; Li, Qinglong; Jang, Dongsoo; Kim, Jaekyeong - In: International journal of hospitality management 121 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015071353

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