Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Year of publication: |
2021
|
---|---|
Authors: | Belanche, Daniel ; Casaló, Luis V. ; Flavián Blanco, Carlos |
Published in: |
Electronic markets : EM ; the international journal of electronic commerce and business media. - Berlin : Springer, ISSN 1422-8890, ZDB-ID 2017342-8. - Vol. 31.2021, 3, p. 477-492
|
Subject: | Service robots | Human-likeness | Affinity | Customer attributions | Customer behavioral intentions | Hospitality industry | Roboter | Robot | Gastgewerbe | Dienstleistungsqualität | Service quality | Äthiopien | Ethiopia | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Tourismuswirtschaft | Tourism industry | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Krankenhaus | Hospital | Hotellerie | Hotel industry |
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