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E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers

Kumar, Vikas; Ayodeji, Ogunmola Gabriel - In: Journal of retailing and consumer services 59 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012434257

The effect of perceived security on consumer purchase intensions in electronic commerce

Aggarwal, Aanchal; Rahul, Manmohan - In: International journal of public sector performance … 4 (2018) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10011957783

Antecedents and consequences of online customer satisfaction : a holistic process perspective

Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342

Persistent link: https://www.econbiz.de/10011899423

The impact of customers' prior online experience on future hotel usage behavior

Lee, Jungwoo; Lee, Hyunae; Chung, Namho - In: International journal of hospitality management 91 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012389390

Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences

Do, Quynh Huong; Kim, Thai Young; Wang, Xueqin - In: Journal of retailing and consumer services 70 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014239880

Customer Preferences for Different Service Quality Dimensions in Selected E-Commerce Websites in India

Sharma, Anjali; Bahl, Dr. Sanjay - 2020

Introduction: Customer satisfaction is vital to ward off brief and long-time prices related to poor customer support. The short-term dissatisfaction that the customer experiences from the service of a business can act as an instigator to a walkout, while a protracted-time period dissatisfaction...

Persistent link: https://www.econbiz.de/10014102115

Trust and product as moderators in online shopping behavior : evidence from India

Davis, Felicita; Gnanasekar, Manoj Britto Francis; … - In: South Asian journal of marketing 2 (2021) 1, pp. 28-50

Purpose - The present study is aimed at examining the antecedents of online shopping user behavior and customer satisfaction. More specifically, (1) the effect of social influence, variety seeking behavior, advertising and convenience on user behavior, and (2) the effect of user behavior on...

Persistent link: https://www.econbiz.de/10013341302

Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study

Tsiotsou, Rodoula H. - In: International journal of retail and distribution management 50 (2022) 2, pp. 183-205

Persistent link: https://www.econbiz.de/10013397924

Improving satisfaction and loyalty of online shop customer based on e-commerce innovation and e-service quality

Rahman, Sarli; Fadrul, Fadrul; Momin, Mujtaba M.; … - In: Gadjah Mada international journal of business 24 (2022) 1, pp. 56-81

Persistent link: https://www.econbiz.de/10013383199

Measuring service quality perceptions of Indian e-retailers : an evaluative study

Chavadi, Chandan Andanesh; Menon, Sindhu R.; Sirothiya, … - In: Metamorphosis : a journal of management research 18 (2019) 2, pp. 92-102

Persistent link: https://www.econbiz.de/10013384345