Purpose – To describe and analyse the Compagnons du Devoir (CdD), a French Compagnonnage ; that is, a labour brotherhood and a community of practice; and to identify the reasons for its success as a human resource development system (HRD). Design/methodology/approach – A one‐off case study...

Purpose: The purpose of this paper is to merge service and product quality concepts as well as problem-solving capabilities and relationship satisfaction into an integrative model and empirically test it in business-to-business (B2B) context. Design/methodology/approach: Hypothesis testing was...