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The influence of continuous improvement practices on learning : an empirical study
Kovach, Jamison V.; Fredendall, Lawrence D. - In: Quality management journal : QMJ 20 (2013) 4, pp. 6-20
Persistent link: https://www.econbiz.de/10010200505
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Supply chain management practices and intellectual property protection in China : perceptions of Mittelstand managers
Fredendall, Lawrence D.; Letmathe, Peter; Uebe-Emden, Nadine - In: International journal of operations & production … 36 (2016) 2, pp. 135-163
Persistent link: https://www.econbiz.de/10011459347
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The effects of transformational and transactional leadership on quality improvement
Laohavichien, Tipparat; Fredendall, Lawrence D.; … - In: Quality management journal : QMJ 16 (2009) 2, pp. 7-24
Persistent link: https://www.econbiz.de/10003840117
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The role of environmental and quality management systems in supply chains
Letmathe, Peter; Fredendall, Lawrence D. - In: Operations research proceedings 2000 : selected papers …, (pp. 452-457). 2001
Persistent link: https://www.econbiz.de/10001571713
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An information-processing approach for evaluating in-store retail operational design strategies
Shockley, Jeff; Roth, Aleda V.; Fredendall, Lawrence D. - In: Decision sciences : DS 42 (2011) 3, pp. 619-653
Persistent link: https://www.econbiz.de/10009299455
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Effects of surprises during quality improvement projects : a longitudinal study on method-driven learning in behavioral healthcare
Choo, Adrian S.; Kovach, Jamison V.; Fredendall, Lawrence D. - In: IEEE transactions on engineering management : EM 68 (2021) 6, pp. 1758-1772
Persistent link: https://www.econbiz.de/10013187917
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Lean six sigma in the food industry : construct development and measurement validation
Costa, Luana Bonome Message; Godinho Filho, Moacir; … - In: International journal of production economics 231 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012414996
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Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.; Siemens, Jennifer; Weathers, Danny; … - In: Quality management journal : QMJ 23 (2016) 4, pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
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An empirical examination of surgeon experience, surgeon rating, and costs in perioperative services
Venkataraman, Sriram; Fredendall, Lawrence D.; Taaffe, … - In: Journal of operations management 61 (2018), pp. 68-81
Persistent link: https://www.econbiz.de/10011932710
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Co-creating value using customer training and education in a healthcare service design
Damali, Uzay; Miller, Janis L.; Fredendall, Lawrence D.; … - In: Journal of operations management 47/48 (2016), pp. 80-97
Persistent link: https://www.econbiz.de/10011639976