pt. I. Introduction to industrial service design : what is industrial service design? -- pt. II. Industrial service design in practice : sharing industrial service design case studies -- pt. III. Hands-on industrial service design : designers talking about industrial service design -- pt. IV....

Contemporary business environment involves IT being invested and shared by multiple stakeholders in collaborative, platform-based, and relational arrangements where the objective is to co-create value. Traditional IT enabled business value therefore has been extended towards IT value co-creation...