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A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach
Shapouri, Fatemeh; Keramati, Abbas - In: International journal of electronic customer … 9 (2015) 2/3, pp. 175-188
Persistent link: https://www.econbiz.de/10011586457
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Rebecca's Coffee and Tea House : a strategic mapping and balanced scorecard case study
Kohlmeyer, James M., III.; Samuels, Janet A. - In: Issues in accounting education 32 (2017) 2, pp. 73-81
Persistent link: https://www.econbiz.de/10011701854
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Exploring the critical success factors affecting the performance of management institutions
Umayal Karpagam, P. L.; Suganthi, L. - In: International journal of business innovation and research 10 (2016) 4, pp. 453-477
Persistent link: https://www.econbiz.de/10011646548
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Identifying and prioritising of KPIs based on BSC by multi-criteria decision making : the case of the central post office in Isfahan
Sharifi, Somaye; Shirouyehzad, Hadi; Esfahani, Ali Nasr - In: International journal of productivity and quality … 19 (2016) 4, pp. 423-445
Persistent link: https://www.econbiz.de/10011646580
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Designing the strategy map for hotels with key performance indicators of balanced scorecard using DEMATEL technique
Kala, Devkant; Bagri, S. C. - In: International journal of business excellence 10 (2016) 2, pp. 240-263
Persistent link: https://www.econbiz.de/10011666280
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Quality assurance in the Portuguese census : the contribution of the balanced scorecard
Rosa, Álvaro; Reis, Elizabeth; Vicente, Paula - In: Quality management journal : QMJ 23 (2016) 4, pp. 37-49
Persistent link: https://www.econbiz.de/10011603779
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Evaluation of bank's performance by using balanced score card : practical study in Libyan environment
Abofaied, Abdurizzag - In: International journal of business & management : IJoBM 5 (2017) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10011675179
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Structuring objectives of media companies : a case study based on value-focused thinking and the balanced scorecard
Kunz, Reinhard E.; Siebert, Johannes; Mütterlein, Joschka - In: Journal of media business studies 13 (2016) 3/4, pp. 257-275
Persistent link: https://www.econbiz.de/10011684619
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Learning to create value through the ‘balanced scorecard' model : an empirical study
Perramon, Jordi; Rocafort, Alfredo; Bagur-Femenías, … - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1121-1139
Persistent link: https://www.econbiz.de/10011687859
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Contingent variables to the price charged by hotels
Machado, Maria João Cardoso Vieira - In: International journal of procurement management 12 (2019) 3, pp. 258-275
Persistent link: https://www.econbiz.de/10012060867