This paper is all about the creatures that all of us know quite well, that we often meet everywhere even without actually giving it much attention. They are highly skillful, highly social and highly intelligent; we are talking about the ants, small insects. There is wisdom and much to learn from...

Here, in this refreshing paper, the practitioner-academician examines customer service and service excellence through the Confucian visor, giving a modern interpretation. The Golden Rule is to be practiced, and several key concepts of Confucianism (including being selfless, empathetic, and...

In this paper, the practitioner-academic authors highlight the importance of leaders’ taking stock of their actions and events to better or improve their leadership ways, and in most ways, this paper serves as a checklist or more importantly, as a leadership audit sheet

In order to attract talents and resources, cities in Kazakhstan need to factor in various marketing techniques in their administrative practices and governing philosophies. This paper explores the concept of city branding and its application to the Kazakhstani environment. The authors suggest a...

Increasing globalization is driving an increase in diversity and interaction. A more mobile and international workforce frequently requires that individuals try to understand the norms of their “new” society. This paper provides a preliminary exploration of the types of issues and concerns...

The purpose of this paper is to gain an understanding of the theory, use, practice, and benefits of the father leadership in small businesses in Kazakhstan. Design/methodology/approach: A hybrid or combination of both the focus group and interviewing data collection methods. Findings: Father...

The purpose of this paper is to investigate the impact of the value of diversity in business in Kazakhstan, analysing the possible opportunities, benefits and, if any, negatives or downsides for companies that diversity can bring. Design/methodology/approach: Focus groups and interviews....

The purpose of this paper is to highlight that Singaporeans are adopting the value of continuous effort and being resilient. Several explanations are put forth on why Singaporeans are resilient. That being the case, Singapore companies can also be said to be resilient....

Much has been written on the role of state and state-owned enterprises which have been said to contribute to the Republic of Singapore’s economic growth and development. In this paper, however, the authors highlight how the Chinese dialect clan associations, in partnering with the state,...