The recent global recession has revealed the vital importance of service-sector productivity in all developed economies. The challenge for scholars and professionals in productivity management (economics and management science) in the coming decade is clearly to improve the productivity of the...

A New Look at Spatially Competitive Facility Location Models -- A Spatial Nash Equilibrium Model -- Investigating the Use of the Core as a Solution Concept in Spatial Price Equilibrium Games -- Computational Aspects of the International Coal Trade Model -- Demand Homotopies for Computing...

I. Overview -- 1. Introduction -- 2. The Art and Science of Decision Making: The Analytic Hierarchy Process -- 3. Applications of the Analytic Hierarchy Process: A Categorized, Annotated Bibliography -- II. Recent Developments -- 4. Group Decision Making and the AHP -- 5. An Alternate Measure of...

This chapter summarizes a multi-year research effort to understand the role of process performance in the overall efficiency of banks. By focusing on the process as the unit of analysis, the authors consider how technology, human resources, and most importantly, the interaction between these...