The Service Productivity and Quality Challenge
Year of publication: |
1995
|
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Authors: | Harker, Patrick T. |
Publisher: |
Dordrecht : Springer |
Subject: | Dienstleistungsqualität | Service quality | Produktivität | Productivity | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Dienstleistungssektor | Service industry |
Extent: | Online-Ressource (VI, 509 p) digital |
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Series: | |
Type of publication: | Book / Working Paper |
Language: | English |
ISBN: | 978-94-011-0073-1 ; 978-94-010-4036-5 |
Other identifiers: | 10.1007/978-94-011-0073-1 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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