Books reviewed: David Holman, Toby D. Wall, Chris W. Clegg, Paul Sparrow and Ann Howard. The New Workplace: A Guide to the Human Impact of Modern Working Practices. Andy Danford, Mike Richardson and Martin Upchurch. New Unions, New Workplaces: A Study of Union Resilience in the Restructured...

Using data from extensive on-site interviews conducted in 1997, 1998, and 1999, the authors examine trends in job content and earnings in selected jobs in two American banks. Firm restructuring and technological changes resulted in higher earnings for college-educated workers. The banks followed...

This paper, drawing on interviews conducted in 1989 and 1990 with directors nominated by unions to American corporate boards of directors, shows that union choices in the establishment of board representation in the 1980s reflected union strategy and structure. Those choices, in turn,...

This paper reviews workforce participation in strategic decisions - those that affect the basic direction of the company - when workforce interests are represented collectively through unions. We consider the problem of corporate governance and review the rationale for what we term strategic...

We argue that the association between technology and wages is context-dependent and that organization-specific differences may moderate this relationship. To test this possibility, we use micro-level data gathered from over 300 U.S. bank branches and examine empirically the association between...

We examine the association between different kinds of information technology (IT), work practices, and wages for the job of customer service representative in 303 U.S. bank branches. We test for main effects and for interaction effects between IT and "high-involvement" work practices. Off-line...

This paper examines employee reactions to the introduction of work teams, reduced job classifications, and skill-based pay as established through the Modern Operating Agreement (MOA) between Chrysler Corporation and the United Auto Workers. Survey data suggest that workers responded favorably to...

Many service firms are pursuing electronic distribution strategies to augment existing physical infrastructure for product and service delivery. But little systematic study has been made for whether and how characteristics or behaviors might differ between customers who use electronic delivery...