This study examines the impact of on-line system response time on CRT operator productivity and job satisfaction. It was predicted that increase in response time would affect total transaction volume and total errors adversely, that is, total transaction volume would decrease with longer...

A general model of the management science implementationprocess is presented based on the results of more than ten yearsof implementation research. A multiple-equation representationof that model is developed for one important class of implementation,the two-stage implementation, in which it is...

A theory of intraorganizational power is discussed and applied to theinformation services department. The paper presents the results of a study ofthe power of five departments in 40 manufacturing plants. Hypotheses about thelevels of power of information processing are not supported by the...

The integration of an ES into a business environment presents adifferent set of problems to the designer. First, it can bedifficult to isolate and draw boundaries around the domain of thebusiness problem. Second, there is often a need to generate a largenumber of expert decisions in a short...

An earlier study (Lucas, 1984), while finding support for theHickson (1971) framework for organizational power, found that departmentmanagers in three major industrial firms rated their information servicesdepartment as the least critical of five departments, for success in theirindustry. This...

This paper presents a framework for the implementationof strategic information systems. The framework draws onpast research on implementation and takes into account theunique circumstances of strategic applications. Theframework is illustrated with a case study of a money-centerbank's cash...

A model proposed by Schultz, Ginzberg amp; Lucas (1984) that integrates thefactor and process approaches to implementation was field tested with datafrom a generalized decision support system. Significant associations werefound between manager acceptance and user perceptions of support,...

This paper presents a model of the implementationprocess for dedicated packages and describes a researchproject to test the model undertaken with the cooperation ofa major computer vendor. Data were collected from 78individuals in 18 firms using the package and from thepackage vendor. The...

Empirical survey research has been extremely popular in the information systemsfield. However, survey researchers encounter a number of methodologicalproblems in conducting their studies. This paper presents a model of the researchprocess and uses it to organize a discussion of the difficulties...