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The customer consequences of returns in online retailing : an empirical analysis
Griffis, Stanley E.; Rao, Shashank; Goldsby, Thomas J.; … - In: Journal of operations management 30 (2012) 4, pp. 282-294
Persistent link: https://www.econbiz.de/10009550082
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Category-specific RECIPEs for internet retailing quality
Francis, Julie E. - In: The journal of services marketing 23 (2009) 7, pp. 450-461
Persistent link: https://www.econbiz.de/10009525712
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Exploring the drivers, scope and perceived success of e-commerce strategies in the UK retail sector
Doherty, Neil F.; Ellis-Chadwick, Fiona - In: European journal of marketing : EJM 43 (2009) 9/10, pp. 1246-1262
Persistent link: https://www.econbiz.de/10009525796
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Internet retail operations : integrating theory and practice for managers
Laseter, Timothy M.; Rabinovich, Elliot - 2012
Persistent link: https://www.econbiz.de/10009310029
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The impact of consumer avatars in Internet retailing on self-congruity with brands
Aguirre-Rodriguez, Alexandra; Bóveda-Lambie, Adriana M.; … - In: Marketing letters : a journal of research in marketing 26 (2015) 4, pp. 631-641
Persistent link: https://www.econbiz.de/10011399164
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Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson; Silva, Júlio Cesar da; Beduschi, … - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
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Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao; Su, Yong; Oh, Lih-Bin - In: International journal of networking and virtual … 14 (2014) 1/2, pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
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Service convenience : on-line versus brick and mortar bookstores
Stephens, Paul; McGowan, Matthew K. - In: International journal of information systems in the … 7 (2015) 3, pp. 1-14
Persistent link: https://www.econbiz.de/10011283614
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The impact of digital shopping channels on multi-channel marketing and attribution in the changing retail landscape
Yang, Kiseol (contributor) - 2015
Persistent link: https://www.econbiz.de/10011302396
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Online versus bricks-and-mortar retailing : a comparison of price, assortment and delivery time
Li, Zhaolin; Lu, Qiang; Talebian, Masoud - In: International journal of production research 53 (2015) 13, pp. 3823-3835
Persistent link: https://www.econbiz.de/10011302422