Service convenience : on-line versus brick and mortar bookstores
Year of publication: |
2015
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Authors: | Stephens, Paul ; McGowan, Matthew K. |
Published in: |
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5688, ZDB-ID 2498765-7. - Vol. 7.2015, 3, p. 1-14
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Subject: | E-commerce | E-service | Electronic Retailing | Retailing | SERVCON | Service Convenience | Textbook Purchasing | Electronic Commerce | Online-Handel | Online retailing | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality |
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