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A study on chatbots in the Indian banking sector

Rani, Reena; Kanda, James; Chanchal; Vij, Taranjit Singh - In: Contemporary studies of risks in emerging technology, part A, (pp. 35-47). 2023

Persistent link: https://www.econbiz.de/10014327396

Artificial intelligence and personalized banking

Rani, Sonam; Gupta, Mukul; Gupta, Deepa - In: Transforming management using artificial intelligence …, (pp. 105-128). 2020

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Digital innovations in the Indian banking industry : an exploratory study

Padhy, Lakshmi Prasad; Satpathy, Ipseeta; Patnaik, B. C. M. - In: Artificial intelligence and digital diversity …, (pp. 69-83). 2022

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ICTs in the banking sector in the times of the COVID-19 pandemic : the customer’s perspective

Piotrowski, Dariusz - In: Ekonomia i prawo 21 (2022) 3, pp. 603-622

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Enhancing the quality of banking technology platforms through a hybrid AI testing approach

Itkin, Iosif; Treshcheva, Elena - In: Journal of digital banking 9 (2024) 1, pp. 86-95

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Determinants of customer recovery in retail banking : lessons from a German banking case study

Hübner, Felix; Herberger, Tim; Charifzadeh, Michel - In: Journal of financial services marketing 29 (2024) 3, pp. 655-682

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Dominant ideas of financial technologies in digital banking

Melnychenko, Svitlana; Volosovych, Svitlana; Baraniuk, Yurii - In: Baltic Journal of Economic Studies 6 (2020) 1, pp. 92-99

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Relationship between financial innovations and the performance of commercial banks

Awan, Abdul Ghafoor; Parveen, Janoobia - In: Journal of financial services marketing 29 (2024) 3, pp. 1002-1016

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Disruptive artificial intelligence : augmenting consumer experience through chatbot banking

Makudza, Forbes; Jaravaza, Divaries C.; Makandwa, Godfrey; … - In: Digital influence on consumer habits : marketing …, (pp. 1-18). 2024

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Relationship Banking and Information Technology : The Role of Artificial Intelligence and FinTech

Jaksic, Marko - 2018

that banks should not abolish relationship banking, which nurtures close contact with bank customers. A long …-term orientation of relationship banking streamlines incentives and supports the long-term needs of bank customers. However, banks …

Persistent link: https://www.econbiz.de/10012932368

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