We examine coopetition between a ride-sharing platform and a car-rental firm. A distinctive aspect of this context is that the platform operates under the sharing-economy model where the supply is self-scheduled by drivers depending on the wage, whereas the car-rental firm operates under the...

We examine the quality differentiation strategy, which is widely adopted by sellers in product markets, for a two-sided ridesharing platform that matches drivers with riders. The riders have different valuations for waiting time, which is one measure of service quality, and drivers have...

Firms employ various techniques to obtain information about consumer taste/location and valuation prior to making product design decisions. User-generated content, a hallmark of Web 2.0 technologies, is becoming an important source of consumer information for firms. The vast variety and volume...