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Effects of provider incentives on dental X-raying in NHS Scotland : what happens if patients switch providers?
Kalmus, Olivier; Chalkley, Martin; Listl, Stefan - In: The European journal of health economics 23 (2022) 1, pp. 59-65
Persistent link: https://www.econbiz.de/10013173168
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Service improvement : lessons from the UK financial services sector
Longbottom, David; Hilton, Julie - In: International journal of quality and service sciences 3 (2011) 1, pp. 39-59
Persistent link: https://www.econbiz.de/10009012261
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Quality Control of Tourism Products and Services (English version)
1988
Persistent link: https://www.econbiz.de/10012383351
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Implementing operations strategy through Lean processes within health care : the example of NHS in the UK
Matthias, Olga; Brown, Steve - In: International journal of operations & production … 36 (2016) 11, pp. 1435-1457
Persistent link: https://www.econbiz.de/10011628740
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Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
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"A minute’s a life-time in fast-food!" : managerial job quality in the quick service restaurant sector
Butler, Peter; Hammer, Anita - In: Work, employment and society : a journal of the British … 33 (2019) 1, pp. 96-111
Persistent link: https://www.econbiz.de/10012013108
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The satisfaction of Saudi customers toward mobile banking in Saudi Arabia and the United Kingdom
Al-Otaibi, Sultan; Aljohani, Naif Radi; Hoque, Md. Rakibul - In: Journal of global information management : an official … 26 (2018) 1, pp. 85-103
Persistent link: https://www.econbiz.de/10011809675
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Low-cost trends in audit fees and their impact on service quality
Climent-Serrano, Salvador; Bustos-Contell, Elisabeth; … - In: Journal of business research : JBR 89 (2018), pp. 345-350
Persistent link: https://www.econbiz.de/10011881805
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Process improvement and lean thinking : using knowledge and information to improve performance
Radnor, Zoe - In: Connecting knowledge and performance in public services …, (pp. 173-198). 2010
Persistent link: https://www.econbiz.de/10014564714
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Adolescent psychological well-being and adulthood cardiovascular disease risk : longitudinal association and implications for care quality management
Srinivas, Sharan; Anand, Kavin; Chockalingam, Anand - In: Benchmarking : an international journal 29 (2022) 10, pp. 3163-3175
Persistent link: https://www.econbiz.de/10014231748