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.The paper examine three independent factors i.e. Bank services, Bank reputation and religious perspective along with a mediator … done using SPSS (edition 22) software. The Result of the study shows that there is positive relation among Bank services …, Bank Image and religious Perspective on customer satisfaction which directly leading to customer loyalty. With the help of …
Persistent link: https://www.econbiz.de/10012980368
Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...
Persistent link: https://www.econbiz.de/10012926692
Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...
Persistent link: https://www.econbiz.de/10012922529
Microfinance is an emerging concept which is improving the socioeconomic status of customers. This study assesses customer satisfaction of clients of Islamic and conventional microfinance providers using a sample of 578 clients i.e. 289 from each side. Akhuwat and Kashf (Islamic microfinance)...
Persistent link: https://www.econbiz.de/10011881235
economic downturn, using 2006 as baseline. Relative assets size and bank classification were used to compare the change in … different depending upon the bank type. The financial crisis had the greatest impact on the efficiency of small commercial …
Persistent link: https://www.econbiz.de/10013091294
Objective – The purpose of this paper is to elucidate the financial resilience perspective in banks, with an aim to distinguish empirically between Islamic and Conventional Commercial Banks with respect to short term and long term financial resilience.Methodology/Technique – Panel data...
Persistent link: https://www.econbiz.de/10012952059
The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
respondent organization, i.e., ICICI Bank have been contacted to measure their satisfaction level with regard to the ATM facility …
Persistent link: https://www.econbiz.de/10013105276
bank offered them all financial inclusion schemes and employees motivate them to use the banking services …
Persistent link: https://www.econbiz.de/10012828271
. Resultsare drawn from a self-completed survey of a convenience sample of 145 TunisianIslamic bank customers for the year 2018 …
Persistent link: https://www.econbiz.de/10012482881