Customer satisfaction in the digital era : evidence from Islamic banking
Year of publication: |
2021
|
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Authors: | Zouari, Ghazi ; Abdelhedi, Marwa |
Published in: |
Journal of innovation and entrepreneurship : JIE. - Heidelberg : SpringerOpen, ISSN 2192-5372, ZDB-ID 2679760-4. - Vol. 10.2021, Art.-No. 9, p. 1-18
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Subject: | Customer satisfaction | Digital banking | Islamic banks | Service quality | SERVQUAL model | Tunisia | Digitalisierung | Digitization | Islamisches Finanzsystem | Islamic finance | Dienstleistungsqualität | Kundenzufriedenheit | Bankgeschäft | Banking services | Tunesien |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1186/s13731-021-00151-x [DOI] hdl:10419/259629 [Handle] |
Classification: | G21 - Banks; Other Depository Institutions; Mortgages ; O33 - Technological Change: Choices and Consequences; Diffusion Processes |
Source: | ECONIS - Online Catalogue of the ZBW |
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