The central role of marketing stems from identifying processes which create value to customers. Therefore, the marketing strategies and plans should be based on relevant frameworks which create and capture value to customers and to the businesses, themselves. The strategic planning involves a...

Businesses may not be in a position to satisfy all of their customers, every time. It may prove difficult to meet the exact requirements of each individual customer. People do not have identical preferences, so rarely does one product completely satisfy everyone. Therefore, many companies may...

This chapter introduces its readers to the concept of tourism. It sheds light on the rationale for tourism, as it explains the tourists' inherent motivations to travel. It also describes different aspects that together make up the tourism industry. Tourists travel to destinations that are...

Organisations are increasingly disclosing financial and non-financial performance as they are becoming more accountable and transparent to the providers of capital and other interested parties. Most of them are clearly specifying their environmental, social and governance (ESG) content,...

Current AACSB accreditation Standards require member institutions to incorporate the United Nation’s Sustainable Development Goals (SDG) into their curriculum. The problem with this requirement is that the SDG constitute mostly erroneous economics. Professors who must incorporate SDG into...

With the advent of new information & communication technologies (ICT) and its ever growing application in connecting people, online social media have become one of the main platforms for people to people interaction and this has obvious impact on formulation of marketing strategy for better...

This article partially fills the gap in the literature on the ranking of business ethics journals. It reviews past rankings and provides a more comprehensive ranking of 34 business ethics journals with the intent of making it easier for rank and tenure committees to determine the quality of...

In today’s maturing consumer markets, emphasis is shifting from straightforward sales to a more holistic approach to customer life cycle management, with a stronger emphasis on how sales are generated and service provided all along the customer journey. Effectively managing these different...

Usage of tobacco is a significant health problem in India and its influence is very hazardous. The the government takes adequate control measures, and also the consumption of tobacco is also considered as a cultural practice. The present the paper mainly focused on finding the consumption the...

Today, fast food industry is growing rapidly in India. It is getting adapted and also being upgraded according to Indian food requirements. Online food ordering apps and sites are developed in order to meet consumer's expectations. With the changing food preferences and habits of the people, it...