The banking industry has grown tremendously in volume and complexity in the last few decades. A whole lot of improvements have been witnessed in the area relating to financial viability, profitability and competitiveness. Unfortunately, there are concerns or issues that banks have not been able...

We investigate the impact of information and communication technologies (ICT) on local loan officers' autonomy in small business lending. We derive a simple agency model of the interaction between a local branch manager and the headquarters, which yields an estimable equation for the optimal...

This paper evaluates the impact of information technology (IT) on the operations of banks and the structure of the banking industry, including implications for stability. On the one hand, banks can focus on relationship banking and use IT developments to tailor services to individual needs and...