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Managing Outsourced Software Projects : An Analysis of Project Performance and Customer Satisfaction

Narayanan, Sriram; Balasubramanian, Sridhar; … - 2012

We examine the drivers of project performance and customer satisfaction in outsourced software projects using a proprietary panel dataset. The data cover 822 customer observations related to 182 unique projects executed by an India-based software services vendor. Adopting a multidisciplinary...

Persistent link: https://www.econbiz.de/10014198288

A Coordinated Production Planning Model with Capacity Expansion and Inventory Management

Rajagopalan, Sampath; Swaminathan, Jayashankar M. - In: Management science : journal of the Institute for … 47 (2001) 11, pp. 1562

Persistent link: https://www.econbiz.de/10006089167

Personal fabrication as an operational strategy : value of delegating production to customer using 3D printing

Sethuraman, Nagarajan; Parlaktürk, Ali K.; … - In: Production and operations management : the flagship … 32 (2023) 7, pp. 2362-2375

Persistent link: https://www.econbiz.de/10014328668

Do noisy customer reviews discourage platform sellers? : empirical analysis of an online solar marketplace

Huang, Herbie; Sunar, Nur; Swaminathan, Jayashankar M.; … - In: Manufacturing & service operations management : M & SOM 25 (2023) 6, pp. 2195-2215

Persistent link: https://www.econbiz.de/10014437681

Managing Outsourced Software Projects: An Analysis of Project Performance and Customer Satisfaction

Narayanan, Sriram; Balasubramanian, Sridhar; … - In: Production and operations management : an international … 20 (2011) 4, pp. 508-522

Persistent link: https://www.econbiz.de/10009178088

Offshoring Business Process Services and Governance Control Mechanisms: An Examination of Service Providers from India

Jayaraman, Vaidyanathan; Narayanan, Sriram; Luo, Yadong; … - In: Production and operations management : an international … 22 (2013) 2, pp. 314-334

Persistent link: https://www.econbiz.de/10010093153

Multi‐Product Quality Competition: Impact of Resource Constraints

Yayla‐Küllü, H. Müge; Parlaktürk, Ali K.; … - In: Production and operations management : an international … 22 (2013) 3, pp. 603-614

Persistent link: https://www.econbiz.de/10010116558

Supply Chain Management - Enabling Customization Using Standardized Operations

Swaminathan, Jayashankar M. - In: California management review : CMR 43 (2001) 3, pp. 125-135

Persistent link: https://www.econbiz.de/10006619964

Supplier diversification: effect of discrete demand

Swaminathan, Jayashankar M.; Shanthikumar, J.George - In: Operations research letters 24 (1998) 5, pp. 213-222

Persistent link: https://www.econbiz.de/10006844893

Managing individual customer service constraints under stochastic demand

Swaminathan, Jayashankar M.; Srinivasan, Ramesh - In: Operations research letters 24 (1998) 3, pp. 115-126

Persistent link: https://www.econbiz.de/10006844904