Customer Learning in Call Centers From Previous Waiting Experiences
Year of publication: |
2018
|
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Authors: | Emadi, Seyed Morteza |
Other Persons: | Swaminathan, Jayashankar M. (contributor) |
Publisher: |
[2018]: [S.l.] : SSRN |
Subject: | Callcenter | Call centre | Lernprozess | Learning process | Beziehungsmarketing | Relationship marketing |
Description of contents: | Abstract [papers.ssrn.com] |
Extent: | 1 Online-Ressource |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Operations Research Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments January 9, 2018 erstellt Volltext nicht verfügbar |
Source: | ECONIS - Online Catalogue of the ZBW |
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