Highlights an address made at the launch of West London TEC′s IT Skills Forum. Discusses ICL′s training policy and structure; advocates an investment in skills for the future to beat the recession.

The IT Skills Survey recently commissioned and published by West London TEC raises significant points on training gaps and needs.

The investment in information technology and the training of personnel to use this effectively and knowledgeably, is paramount if a company is to be successful in facing increasing and unrelenting competition. Many chairmen and chief executives do not, and perhaps are ot willing or able to,...

Examines the applications of Information Technology (IT) within an organization′s operations, recognizing its growing importance. States that owing to an increase in its importance the Information Technology Industry Training Organization (ITITO) has devised a national framework of NVQs aimed...

Purpose – This paper aims to explore the challenges in adopting and executing technology within the hospitality industry in India. The paper recognizes the upcoming trends and their impact on the expansion of the industry. Technology plays an integral role in strategic decision making, yet the...

Purpose The purpose of this paper is to profile the experiences of the theme editor and the writing team of Worldwide Hospitality and Tourism Themes ( WHATT ) theme issue “What should Indian tourism and hospitality managers focus on to stay competitive in the coming decade?”...

Purpose – This paper aims to assess and evaluate the United Arab Emirates’ performance in terms of global competitiveness and technological readiness. This paper aims to critically examine the impact of Information and Communication Technologies (ICTs) and education on improving the...

Describes how one IT services company, a subsidiary of AT&T, has developed and implemented a comprehensive performance management system. Outlines the consultative process that was an integral part of the design of the system and the method of “selling” it to everyone in the company, as well...

Notes that quality management practices of leading firms have increasingly been considered benchmarks for other companies in quest of successful competitive technologies. Shares the most relevant findings of the authors’ study on key quality practices of leading firms in Brazil. Includes...