To understand the effect of increasingly popular, multi-dimensional online reviews on product sales, we extend the overall-rating-based analysis by incorporating multi-dimensional ratings to examine how multi-dimensional review evaluations affect product sales for niche vs. mainstream products....

The objective of the paper is to understand the impact of reviews on product choices when consumers can negotiate a purchase price. Although prior studies have examined this impact in various contexts, none have considered a setting in which the purchase price is negotiated. Leveraging a unique...

Product returns are one of the most significant pain points of the retail industry, especially for online retailers. Two key priorities in managing product returns are to reduce product returns and to better handle product returns, as processing returns incurs substantial costs, and poorly...