A vast array of knowledge has been accumulated on the effect of service quality on customer satisfaction, particularly with a large number of studies over the past few years. However, the effect of service quality on satisfaction of service recipients in Divisional Secretariats in the Public...

The importance of understanding student perceptions is to enhance student satisfaction which in turn can be used to successfully market private education in Sri Lanka. This study is further important due to increasing demand of education in the country and the increasing number of ‘institutes'...

The following research study has been designed in order to investigate an important issue “The Glass Ceiling effect” which still prevails in many organizations in Sri Lanka. The banking sector which is a very vibrant industry in Sri Lanka has been selected to conduct the analysis. The core...

This paper will examine the existing hazardous waste management systems of the heavy industries in Sri Lanka and safety issues that are influencing those practices. Further of this paper is to identify existing hazardous waste management facilities in Sri Lanka while evaluating the factors which...

The main objective of this qualitative exploratory research is to explore the extent of managers' concerns and their perspectives on stakeholder impact for data center greening. Nine case studies from data centers located in Sri Lanka were devised for the empirical investigation. The research...

The rapid development of IT, availability of user friendly accounting software and the increased competition have forced companies to adapt CAIS in order to remain competitive whereas threats to CAIS are unavoidable in the dynamic environment. In this scenario, security controls of CAIS are...

Evaluation criteria for different disciplines vary from subject to subject such as Computer science, Medicine, Management, Commerce, Art, Humanities and so on. Various evaluation criteria are being used to measure the retention of the students' knowledge. Some of them are in-class assignments,...

The growth of information technology in the business world is spreading at a phenomenal rate. The success of a business organization stands at the usage of IT in their business. Growth of E-Commerce is the new born business method, which has originated through an extensive usage of IT in their...

The purpose of this study was to investigate the extent to which PMS influences employee behavior, organizational capabilities, and organizational performance. A questionnaire was used to collect data from 223 managerial employees of Sri Lankan Water Board. PMS was tested against employee...