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The impact of service quality on students satisfaction in higher education institutes of Khyber Pakhtunkhwa

Gul, Samina; Jan, Shahid; Shah, Fayaz Ali - In: Review of economics and development studies 5 (2019) 1, pp. 217-224

Persistent link: https://www.econbiz.de/10012053620

Influence of front-desk staff service quality on students’ affective commitment, trust, and Word-of-Mouth in higher education

Muhammad Asif Qureshi; Raza, Syed Ali; Kolachi, Ishtiaq … - In: Asian Academy of Management journal 27 (2022) 1, pp. 29-60

putting efforts to attract more students. Hence, it is essential to provide students with the best quality services as it … quality on word-of-mouth through the mediating effect of students' affective commitment and students' trust. An online … service quality and word-of-mouth. Moreover, students' affective commitment and trust mediate the relationship between front …

Persistent link: https://www.econbiz.de/10013438628

E-government in the perspective of college students : lessons in user satisfaction

Setiawanta, Yulita - In: International journal of business information systems : … 41 (2022) 2, pp. 139-156

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Defining service quality attributes at different levels of operation in higher education institutions : how could the service quality perceptions of students contribute to a better...

Surman, Vivien; Tóth, Zsuzsanna Eszter; Danó, Györgyi - In: Zagreb international review of economics & business 25 (2022), pp. 1-15

Persistent link: https://www.econbiz.de/10014228121

Service quality determiners in higher education : the student's perspective

Pekkaya, Mehmet; Pulat, Öznur; Zeydan, İlknur - In: International journal of services, economics and management 14 (2023) 3, pp. 270-300

Persistent link: https://www.econbiz.de/10014311694

The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty

Ali, Mazhar; Amir, Huma; Ahmed, Masood - In: Journal of marketing for higher education 34 (2024) 1, pp. 201-222

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An empirical investigation of psychological capital among flight attendants

Karatepe, Osman M.; Talebzadeh, Niusha - In: Journal of air transport management 55 (2016), pp. 193-202

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The language backfire effect : how frontline employees decrease customer satisfaction through language use

Holmqvist, Jonas; Van Vaerenbergh, Yves; Lunardo, Renaud; … - In: Journal of retailing 95 (2019) 2, pp. 115-129

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How to boost frontline employee service recovery performance : the role of cultural intelligence

Costers, Annelies; Van Vaerenbergh, Yves; Van den … - In: Service business 13 (2019) 3, pp. 581-602

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Returning good for evil : a study of customer incivility and extra-role customer service

Zhu, Julie N. Y.; Lam, Long W.; Lai, Jennifer Y. M. - In: International journal of hospitality management 81 (2019), pp. 65-72

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