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An analysis of the gap between customers' expectation and perception regarding selected CRM practices in public and private sector banks
Chopra, Anamica; Arora, Usha - In: The IUP journal of bank management : IJBM 12 (2013) 4, pp. 70-86
Persistent link: https://www.econbiz.de/10010228346
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Customer satisfaction with e-banking : a comparative study of public and private sector banks
Sawant, Poonam; Kulkarni, R. V.; Mundhe, S. D. - In: The IUP journal of bank management : IJBM 12 (2013) 4, pp. 29-44
Persistent link: https://www.econbiz.de/10010228356
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Determinants of service quality in public and private sector banks of India with special reference to Tirunelveli district, Tamil Nadu
Ramani, V. Bharathi; Jeyasri, P. - In: Journal of world economic review 8 (2013) 2, pp. 205-212
Persistent link: https://www.econbiz.de/10010193886
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The influence of customer-perceived service quality on customers’ behavioural intentions : a study of public and private sector banks, class and mass banking and consumer policy im...
Choudhury, Koushiki - In: International review on public and non-profit marketing 11 (2014) 1, pp. 47-73
Persistent link: https://www.econbiz.de/10010338719
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A Comparison of Indian Public and Private Sector Banks Based on Banking Service Quality Model
Dash, Mihir - 2012
decreased margins and revenues to banks. As a result of the heightened competition, bank service quality has become an …
Persistent link: https://www.econbiz.de/10013096430
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Influence of Demographic Variables on Banking Service Quality : A Study of Private Sector Banks in Chennai
Balaji, Dr - 2012
customer. The number of players being large, customers have a good range of choice. Customer usually picks up a bank which …
Persistent link: https://www.econbiz.de/10013100434
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A Study of Gaps in Service Quality at a Leading Private Sector Commercial Bank in Greater Noida
Mishra, Amitabh - 2013
, custodian services, private equity, etc. The present paper analyzes the service quality of a bank with regard to savings account … services provided by the bank using SERVQUAL. Such a study is useful in determining the weak areas of a bank's service where …
Persistent link: https://www.econbiz.de/10013082913
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Employee's Perception Towards Adoption of IT in Banking Service : A Study of Indian Public and Private Sector Banks
Bothra, Navratan - 2013
mentioned dimensions. The result reveals that State Bank of India (SBI) has become the first Indian bank to adopt technology and … improving IT infrastructure among public sector banks as per the above said dimensions and ICICI Bank tops among private banks …
Persistent link: https://www.econbiz.de/10013086153
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An Analysis of the Gap between Customers’ Expectation and Perception Regarding Selected CRM Practices in Public and Private Sector Banks
chopra, anamica - 2014
Customer Relationship Management (CRM) is the core business strategy that integrates internal process and functions and external networks to identify, cultivate and maintain long-term profitable relationships so as to provide those very customers with services quality exceeding their...
Persistent link: https://www.econbiz.de/10013050951
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Customer Satisfaction with E-Banking : A Comparative Study of Public and Private Sector Banks
Sawant, Poonam - 2014
banks (State Bank of India, Bank of Maharashtra and Bank of Baroda) and three major private sector banks (ICICI Bank, HDFC … Bank and Federal Bank) is done, with special reference to the problems faced by customers using online services. The paper …
Persistent link: https://www.econbiz.de/10013050975