Recent research has shown that the control charts with adaptive features are quicker than the traditional static Shewhart charts in detecting process shifts. This article presents the design and implementation of a control chart based on Adjusted Loss Function (AL) with Variable Sample Sizes and...

Performance based contracting (PBC) emerges as a new after-sales service practice to support the operation and maintenance of capital equipment or systems. Under the PBC framework, the goal of the study is to increase the system operational availability while minimizing the logistics footprint...

Purpose – Based on customer value theory, this paper aims to propose and test a conceptual model of the relationship between third‐party logistics (3PL) provider customer orientation and customer firm logistics improvement. Design/methodology/approach – The 3PL provider customer...

Purpose – The purpose of this paper is to empirically develop a valid measurement scale for process orientation – a critical supply chain management (SCM) concept that warrants greater study. Design/methodology/approach – This study follows the measurement development approach proposed by...

Purpose The field of returns management has become an important supply chain management topic. The purpose of this paper is to develop a conceptualization of returns management orientation (RMO), a topic that has been largely ignored by the academic community. Design/methodology/approach A...

Purpose – Using China's burgeoning logistics industry as a backdrop, the present study focused on how to build trust between logistics users and third‐party logistics (3PL) providers, and the antecedents and consequences of trust. Design/methodology/approach – A questionnaire‐based mail...